Resources
Support & Community
Official Channels
Section titled “Official Channels”| Channel | Link | Purpose |
|---|---|---|
| Discord | discord.gg/ZwjRVnM25w | Support tickets, community, announcements |
| X / Twitter | @Onchaincc | Announcements and updates |
| In-app support | Get support in the terminal menu | Live chat with the support team |
| Website | onchain.cc | The official terminal and these docs |
When in doubt about any link, navigate directly to onchain.cc and use the official links there.
Getting Help
Section titled “Getting Help”In the terminal: open the menu → Get support for live chat.
On Discord:
- Join the official server: discord.gg/ZwjRVnM25w
- Verify — press the Verify button in the verification channel to unlock the server. Very new Discord accounts have to wait a few days before they can verify.
- Open a ticket in the support channel. Tickets are private, so this is the place for anything about your own account. Describe your issue clearly and include the transaction signature if it’s about a specific trade (find it in your wallet’s transaction history or the confirmation screen).
- A team member will reply in your ticket. For general questions, the community channels have answered most common issues already.
What Support Can Help With
Section titled “What Support Can Help With”- How any product works — Spot, Perps, Trenches, Predictions, Swap
- Troubleshooting failed or stuck transactions
- Fees, gas, funding, and transfer questions
- Colosseum — points, rank, quests, loot boxes, session results
- Login and wallet connection issues
- Reporting bugs, scam accounts, or phishing
What Support Cannot Do
Section titled “What Support Cannot Do”onchain.cc is self-custody — some things are impossible by design:
- Recover funds sent to a wrong address
- Reverse confirmed on-chain transactions
- Access your wallet or move funds on your behalf
- Recover a lost seed phrase or private key — only you hold these
- Guarantee outcomes in Colosseum scoring or prize disputes
If you lose your seed phrase, that wallet’s funds cannot be recovered by anyone. Store it securely and offline.
Security Reminders
Section titled “Security Reminders”- The team will never DM you first.
- Never share your seed phrase or private key with anyone, ever.
- Always verify you are on onchain.cc before connecting a wallet — bookmark it and use the bookmark.