# Support & Community

> **Warning**
>
> Only trust official links. Scammers impersonate support — the team will **never** DM you first, and no legitimate agent will ever ask for your seed phrase, private key, or wallet access. If someone does, it's a scam. Report and block.

***

## Official Channels

| Channel            | Link                                                   | Purpose                                   |
| ------------------ | ------------------------------------------------------ | ----------------------------------------- |
| **Discord**        | [discord.gg/ZwjRVnM25w](https://discord.gg/ZwjRVnM25w) | Support tickets, community, announcements |
| **X / Twitter**    | [@Onchaincc](https://x.com/Onchaincc)                  | Announcements and updates                 |
| **In-app support** | **Get support** in the terminal menu                   | Live chat with the support team           |
| **Website**        | [onchain.cc](https://onchain.cc)                       | The official terminal and these docs      |

When in doubt about any link, navigate directly to [onchain.cc](https://onchain.cc) and use the official links there.

***

## Getting Help

**In the terminal:** open the menu → **Get support** for live chat.

**On Discord:**

1. Join the official server: [discord.gg/ZwjRVnM25w](https://discord.gg/ZwjRVnM25w)
2. **Verify** — press the Verify button in the verification channel to unlock the server. Very new Discord accounts have to wait a few days before they can verify.
3. **Open a ticket** in the support channel. Tickets are private, so this is the place for anything about your own account. Describe your issue clearly and include the transaction signature if it's about a specific trade (find it in your wallet's transaction history or the confirmation screen).
4. A team member will reply in your ticket. For general questions, the community channels have answered most common issues already.

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## What Support Can Help With

- How any product works — Spot, Perps, Trenches, Predictions, Swap
- Troubleshooting failed or stuck transactions
- Fees, gas, funding, and transfer questions
- Colosseum — points, rank, quests, loot boxes, session results
- Login and wallet connection issues
- Reporting bugs, scam accounts, or phishing

## What Support Cannot Do

onchain.cc is self-custody — some things are impossible by design:

- Recover funds sent to a wrong address
- Reverse confirmed on-chain transactions
- Access your wallet or move funds on your behalf
- Recover a lost seed phrase or private key — only you hold these
- Guarantee outcomes in Colosseum scoring or prize disputes

If you lose your seed phrase, that wallet's funds cannot be recovered by anyone. Store it securely and offline.

***

## Security Reminders

- The team will **never** DM you first.
- Never share your seed phrase or private key with anyone, ever.
- Always verify you are on **onchain.cc** before connecting a wallet — bookmark it and use the bookmark.