Support & Community
Warning: Only trust official links. Scammers impersonate support — the team will never DM you first asking for your seed phrase or wallet access. If someone contacts you claiming to be from onchain.cc or Bitso support and asks for wallet access or your seed phrase, it is a scam. Report it and block them.
Official Channels
When in doubt about whether a link is legitimate, navigate directly to onchain.cc and find official links there.
Getting Help on Discord
Discord is the fastest path to a real answer. The community and support team are active 24/7.
How to get help:
Join the official Discord server at https://discord.com/invite/Gx54rfKvC6.
Head to the #support-tickets channel: https://discord.com/channels/1412371986021224450/1445432765326688406
Describe your issue clearly — include your Terminal EVM address, the type of transaction (swap, deposit, withdrawal, etc), if the transaction is in Spot or Perps, the menu where the issue happened, etc. If your question is about a specific trade please provide the transaction signature, you can find this in your wallet's transaction history.
A team member or community moderator will respond.
For general questions, the community chat channels are also a good resource — many common issues have been answered there already.
What Support Can Help With
Questions about how the platform works
Troubleshooting failed or stuck transactions
Help understanding fees, gas, or slippage settings
Quest and Colosseum questions — points, rank, loot boxes, session results
Login or wallet connection issues
Reporting a bug or unexpected platform behavior
Reporting scam accounts or phishing attempts
What Support Cannot Help With
onchain.cc is a self-custody platform. This means you control your own wallet and private keys — and it means some things are simply not possible to reverse or recover, by design.
Support cannot:
Recover funds sent to the wrong address
Reverse completed on-chain transactions — once confirmed on any chain, transactions are final
Access your wallet or move funds on your behalf
Reset or recover your private key or seed phrase — only you hold these
Override smart contract logic or DEX routing decisions
Guarantee outcomes in Colosseum disputes about scoring or prize distribution
If you have lost access to your seed phrase, that wallet's funds cannot be recovered by onchain.cc or anyone else. This is the fundamental property of self-custody. Store your seed phrase securely and offline.
Security Reminders
The onchain.cc team will never DM you first.
No legitimate support agent will ever ask for your seed phrase, private key, or to connect your wallet to an external site.
Always verify you are on the official domain — onchain.cc — before connecting your wallet.
Bookmark the site after your first visit and use that bookmark, not search results or links in DMs.
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